Job Description
Resolve Recruitment are delighted to be working with one of London's most dynamic and forward-thinking independent insurance brokerages.
Due to continued expansion, they are seeking a Marine Cargo Technician / Account Executive with at least 2 years experience to join their fast-growing company. This is effectively a client facing technical position which requires growth and retention of an account, new business development and placements of risks. There is no expectation to produce new business as this will be servicing our client's existing book of business.
Role deliverables
- Grow existing portfolio by identifying new, and/or existing opportunities and participate in cross selling
- Develop and maintain a portfolio of prospects including research, initiation of contact and new business presentations in order to obtain new business
- Provide technical, industry and subject matter expertise to provide support, service and advice to clients
- Determine appropriate solutions, structure, price and placement strategies that meet the clients’ needs and deliver profitable business for a range of clients
- Assist in setting budgets for portfolio of accounts and fulfilling agreed budgets
- Ensure all relevant information is gathered in the preparation of annual renewals and endorsements on key accounts
- Understand the clients’ business and risk management needs and look for solutions to deliver those needs through the provision of ongoing service
- Work closely and maintain relationships with key market and client contacts
- Liaise with others to ensure compliant processing of contracts as per FCA and contract certainty requirements
- Check policies, market presentations and client documentation
- Broke, or liaise with placing brokers to achieve agreement of markets where required and maintain diary/pending system to monitor progress
- Creation of presentations for both new and existing clients
- Maintain accurate and concise placing files, using corporate document management system
- Perform quality control checks on all documentation
- Overall responsibility for compliance procedures for total individual client base
- Adhere to and meet fully the expectations of our client, as set out in its policies and procedures, training material, and embedded in its systems and controls. Our clients policies and procedures are written to encapsulate the compliance, legal and financial crime related legislation and regulations which apply to our client.
- Comply with any external rules and requirements imposed on individuals performing their role at our client, such as Lloyd’s byelaws and FCA rules.
- Promote our clients brand and values to enhance their reputation in the market
Competency Behaviours
- Quality and continuous improvement
- Delivers high quality work autonomously, including some more complex work.
- Maintains standards even when under pressure and requirements change.
- Provides accurate information for others, showing an advanced understanding of relevant systems and processes.
- Anticipates changing system and process needs for own team.
- Identifies areas for improvement to ensure quality of own work, and possibly others’, ensuring standards are met in the team.
- Actively seeks and gives feedback to improve own and others’ work.
- Seeks to learn from mistakes to keep improving own and the team’s work.
- Identifies ways to innovate and improve efficiency within own team, contributing options and supporting implementation.
Planning and organising
- Plans and prioritises own work, managing unexpected events and interruptions to deliver to agreed deadlines.
- May supervise the work of others, agreeing distribution of work, setting deadlines and priorities.
- Plans for the short to medium term (1-2 years), typically at team level.
- Communicates plans to others and agrees adaptations where needed.
- Secures and allocates required resources.
- Monitors progress against plans and adapts to changing priorities.
- Suggests and delivers process improvements for the team or own area of responsibility.
- May manage small projects and have responsibility for some more complex parts of larger projects.
Problem solving and decision making
- Resolves some complex problems within the team / area of responsibility.
- May delegate some routine problems to others.
- Anticipates common and less common problems impacting the team and takes preventative measures.
- Analyses information and the analysis of others, identifying key issues and seeking additional information to inform decisions.
- Reviews existing options, identifies alternatives and makes recommendations.
- Considers impact of decisions for the team and function / division.
- Acts as a resource for problem solving for the team.
- Influencing, persuading and communicating with others Identifies key messages, sometimes from more complex information.
- Considers needs and preferences of audiences, adapting communication content, tone and channel accordingly.
- Writes persuasively to engage and gain buy-in of audience.
- Contributes to communication plans for own team.
- Identifies key influencers internally, building strong relationships for the benefit of the team.
- Anticipates stakeholders’ challenges and proactively addresses concerns.
- Handles difficult questions and challenging conversations related to own work (and that of others if managing a team).
Client servicing and account management
- Acts as a trusted advisor.
- Applies specialist knowledge to assess clients’ current and future needs and proactively responds to these.
- Fluently describes to clients our products and services, spotting opportunities and facilitating cross-selling.
- Establishes close relationships with clients and market partners.
- Manages or works on some larger and more complex accounts, working independently, seeking advice as needed.
- Develops account plans and manages resources for short to medium term.
- Has a broad understanding, of our clients products and services, the clients’ core business, and relevant markets, with some specialist expertise in an area of the business.
Values
- We do the right thing
- Acts with integrity.
- Makes principled decisions.
- Gives clients honest advice, especially when it is not the easiest option.
- Highly professional, treating clients, suppliers and colleagues with courtesy and respect.
- Acts in good faith with honesty and fairness at all times.
- Takes compliance seriously and is responsible and conscientious.
- We work as one team
- Works in a collaborative way for the benefit of clients.
- Is positive and accessible to other colleagues and can be trusted and relied upon.
- Client needs are the priority; works with colleagues to deliver a professional, consistent and integrated service.
- We keep to our promises Keeps promises to clients, markets and each other.
- Clear and honest about what they can do and does everything to deliver what they have promised.
If you are interested in this unique career opportunity, then please APPLY today.
IND1
Job Types: Full-time, Permanent
Salary: £50,000.00-£70,000.00 per year
Benefits:
Schedule:
Experience:
- Marine Cargo: 2 years (required)
Work Location: Hybrid remote in London
Reference ID: F6647