Job Description
Our car rental company is seeking a customer-oriented individual to join our team as a Customer Support Representative. In this role, you will be responsible for providing exceptional customer service to our clients, organizing pick-ups and drop-offs, and utilizing our car booking system. Your goal will be to ensure that our customers have a seamless and enjoyable experience with our company.
Responsibilities:
- Provide outstanding customer service to our clients by answering their inquiries, addressing their concerns, and resolving any issues that may arise during the rental process.
- Utilize our car booking system to coordinate pick-ups and drop-offs, ensuring that vehicles are ready for customers at their designated locations and times.
- Input data into our booking system accurately, including client information, vehicle details, rental rates, and payment information.
- Collaborate with our rental agents and other support staff to ensure customer satisfaction and retention.
- Educate customers on company policies, rental procedures, and other related information.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and resolutions.
- Address and resolve customer complaints in a professional and timely manner, escalating issues to senior management when necessary.
- Collaborate with other departments, such as Operations and Sales, to ensure smooth operations and an excellent customer experience.
- Attend training sessions and team meetings to stay up-to-date with the latest industry developments, product updates, and company policies.
Requirements:
- Excellent communication skills, both written and verbal, with a strong ability to listen actively and respond appropriately to customer inquiries and concerns.
- A customer-focused attitude, with a passion for delivering exceptional service and support to clients.
- Proficiency in using booking systems and related software.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving skills, with the ability to think creatively and develop solutions to complex issues.
- A team player who can work collaboratively with others to achieve common goals.
- Previous experience in customer service, preferably in the car rental industry, is an advantage.
If you meet the above requirements and have and want to be part of a highly driven team, we encourage you to apply for this exciting opportunity. We offer a competitive salary and opportunities for career growth and advancement.
Job Types: Full-time, Permanent
Salary: From £21,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Employee mentoring programme
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Burnley: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location: In person