Comments on: Review: Bigpond Music DRM-free mp3s

By: PohocheMict

PohocheMict — Sat, 11 Jul 2009 01:11:23 +0000

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Louryifunny — Thu, 07 May 2009 15:47:47 +0000

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By: Shane Perris

Shane Perris — Sat, 27 Dec 2008 12:39:50 +0000

Rob,

It looks like you’ve bought some Windows Media DRM’d files, which I can’t say anything about as I only focused on using the mp3 side of things.

My main advice would be to email support. As I’m sure you noticed, I also experienced problems downloading some of the tracks I paid for. After emailing support, I was able to get the final two tracks with a minimum of fuss.

I’m no Bigpond apologist, but I do feel that every service should be given an opportunity for its Support to kick in and see if it can help.

By: Rob Pilgrim

Rob Pilgrim — Sat, 27 Dec 2008 08:30:10 +0000

Well, here it is over 24 hours later and I have managed to download the grand total of 3 of my 68 purchased tracks. Bigpond recommend using IE, but I have had no success at all – it simply opens up a window and says’ waiting’. of the three that i have downloaded – two were using Firefox and one using Chrome.

Thanks God I only wasted $15 on this excercise.

By: Rob Pilgrim

Rob Pilgrim — Fri, 26 Dec 2008 05:52:30 +0000

Half an hour later – I have actually managed to download 2 tracks. Then found that I have had to upgrade WMP to v.11 – whichmeans that my DRM protected talking books now won’t work.

And, not surprisingly, neither will either Bigpond track. I will persevere as, obviously, I only bought these from Bigpond because I couldn’t get them anywhere else – you know Russian Mafia sites, Torrent sites – in fact almost anywhere except Bigpond. I almost purchased the CDs in preference – but 41 UK Pounds for them, so the $15 risk with Bigpond was worth taking.

By: Rob Pilgrim

Rob Pilgrim — Fri, 26 Dec 2008 05:19:01 +0000

I really cannot recommend this service. It took me seven attempts to log in – that included a three hour wait because of three failed attempts to login – note my login is a macro that works with every other log in, and eventually worked with Bigpond music. Once logged in, the payment stage stalled and returned me to the start where … you guessed it, it took several attempts to log in.

Eventually logged in found that I had my music to download and now, as I write, I am attempting to do so and after several attempts have not actually got to the point where I can download what I have bought.

Someone said you should try everything once except folk dancing and incest – well, I’ve tried … and I certainly won’t make that mistake again.

Just like everything else that Bigpond touch, it’s expensive, poorly executed and a time waster … come the revolution!

By: Shane Perris

Shane Perris — Sat, 11 Oct 2008 11:12:50 +0000

Hi demmy,

I’m not sure what you mean by Bigpond MP3 player. I wasn’t aware there was a “Bigpond” player. All the mp3 files should play in any mp3 player as they don’t have any DRM attached to them.

Can you provide me with some more detail?

By: demmy

demmy — Fri, 10 Oct 2008 22:33:04 +0000

Thanks for the report but I have a problem I mistakenly deleted my bigpond mp3 player and I need it back pls help me with a solution